To achieve this aim, we have an appointment management and cancellation policy.
Although we understand that things happen and schedules do change, we however ask that you provide us with at least 24 hours’ notice (business days) for any appointment changes, so that we can re-allocate the appointment. Missed appointments prevent us from scheduling another patient that could benefit from our services. We schedule individual time with each patient to allow us to deliver the quality, personal care that every patient deserves.
We have an automated service where a text and email reminder are sent 48hrs prior to your appointment. However, we often find that many of our communications get returned as patients do not update their details with us. Therefore, we expect you to check and update the correct contact details for yourselves on our system.
Cancellations should be made by telephone or by email:
Telephone: 0161 773 9922
If you fail to attend a pre-booked NHS appointment on more than two occasions or cancel late within 24hrs then we will have no alternative but to remove you from our NHS list. You will have the option to continue your oral health care with Absolute Dental on a private basis and charge our private fees. These fees can be found on our website or at the reception.
Late cancellation or failure to attend a pre-booked private appointment will result in a charge.
The fee is based on the length of the appointment.
It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about our decision about their NHS dental care or any fee (private patients).
Any appeals about missed or cancelled appointment should be made in writing to the practice either by post or email at email@example.com